Privacy Policy

1. Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Property address or service location

• Project details and preferences

• Communication history (calls, texts, emails, form submissions)

• Website usage data (pages visited, device type, IP address)

Information is collected when you:

• Fill out a form on our website

• Call or text our business

• Request an estimate or consultation

• Communicate with us via email or SMS

2. How We Use Your Information

We use your information to:

• Respond to inquiries and estimate requests

• Schedule appointments and provide services

• Communicate about your project or service request

• Send appointment confirmations, updates, and follow-ups

• Improve our website, services, and customer experience

• Comply with legal and regulatory requirements

We do not sell your personal information.

3. SMS, Email & Communication Consent (A2P / TCPA)

By submitting your phone number or email address through our website or other communication channels, you consent to receive communications from Basements & Beyond, which may include:

• Phone calls

• Text messages (SMS/MMS)

• Emails

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time:

• Text STOP to unsubscribe from SMS messages

• Click Unsubscribe in email communications

• Contact us directly to request removal

Consent is not a condition of purchase.

4. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Analyze website traffic and performance

• Improve user experience

• Understand visitor behavior

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing & Disclosure

We may share your information only when necessary:

• With trusted service providers who assist in operating our business (e.g., communication tools, analytics, scheduling systems)

• To comply with legal obligations or lawful requests

• To protect the rights, safety, or property of Basements & Beyond or others

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we take data protection seriously and continuously review our security practices.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal, accounting, or business requirements

When no longer needed, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Withdraw consent for communications

• Request information about how your data is used

To exercise these rights, please contact us using the information below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

Basements & Beyond reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Basements & Beyond
📞 Phone: 502-660-8358
📧 Email: [email protected]
📍 Service Area: Louisville, KY & Surrounding Areas

By submitting forms or chats on our website, you agree to our Privacy Policy and consent to be contacted by phone, text, or email.